At CerevoMain, we understand that your privacy isn't just about compliance—it's about trust. When you share information with us for performance testing and optimization services, you deserve to know exactly how we protect and use that data.

This policy covers all our interactions: from initial consultations to ongoing service delivery. We've written this in plain language because legal jargon shouldn't hide important information about your rights.

Direct Information You Provide

When you reach out for our performance testing services, we collect information you voluntarily share:

• Business contact details (name, email, phone number, company information)
• Technical specifications about systems requiring performance analysis
• Project requirements and performance benchmarks you want to achieve
• Communication preferences for project updates and reports

Technical Data During Service Delivery

Our performance testing work requires us to collect system data:

• Server performance metrics, response times, and resource utilization
• Application logs and error reports necessary for optimization analysis
• Network traffic patterns and database query performance data
• User behavior patterns that affect system performance (anonymized)

Every piece of information we collect serves a specific purpose in delivering quality performance testing services:

• Analyzing current system performance to identify bottlenecks and optimization opportunities
• Creating detailed performance reports with actionable recommendations
• Communicating project progress, findings, and technical recommendations
• Maintaining service records for ongoing optimization support
• Improving our testing methodologies based on real-world performance data

We don't use your information for marketing to other companies, selling contact lists, or any purpose unrelated to your performance testing project.

Your data belongs to you. We're just temporary stewards while providing our services.

We keep data sharing to an absolute minimum. Here's when and why we might share information:

Essential Service Providers

• Cloud hosting services that store project data (all providers meet strict security standards)
• Specialized testing tools that require data processing (we use only reputable, security-certified platforms)
• Technical subcontractors for complex projects (bound by the same privacy commitments)

Legal Requirements

We'll only share your information if legally required by Vietnamese authorities or international legal processes. If this happens, we'll notify you unless legally prohibited from doing so.

We don't keep your data longer than necessary. Here's our retention approach:

Active Projects

During performance testing projects, we retain all necessary data for analysis and reporting. This includes technical metrics, communication records, and project documentation.

After Project Completion

• Contact information: Retained for 2 years for potential follow-up projects
• Technical performance data: Anonymized and retained for 1 year to improve our methodologies
• Project reports: Retained for 3 years in case you need historical performance comparisons
• Communication records: Deleted after 1 year unless needed for ongoing support

Early Deletion Requests

Want your data deleted sooner? Just ask. We'll honor deletion requests while maintaining any records required by Vietnamese business law.

Our primary operations are based in Vietnam, but some technical tools and cloud services operate internationally.

When we use international services, we ensure:

• All providers meet European GDPR standards or equivalent data protection levels
• Data transfer agreements include appropriate safeguards and security commitments
• Your sensitive business data remains encrypted during any international processing
• We maintain the right to audit security practices of all international partners

You can request a list of all international services we use for your project at any time.

Our website uses minimal tracking to improve user experience:

Essential Cookies

These keep the website functioning properly and remember your preferences during your visit. They don't track you across other websites.

Analytics

We use privacy-focused analytics to understand how visitors use our website. This data is aggregated and anonymous—we can't identify individual visitors.

You can disable cookies in your browser settings, though some website features may not work properly.

We review this privacy policy annually and update it when our practices change or regulations evolve.

If we make significant changes that affect how we handle your existing data, we'll:

• Email you directly about the changes at least 30 days in advance
• Explain what's changing and why
• Give you options to opt out of new uses for your existing data
• Update the "Last Updated" date at the top of this policy

Minor updates (like clarifying existing practices) will be posted here without individual notification.